Frequently Asked Questions


For Complaints

Toll Free Number
0800-73672

Frequently Asked Questions

IPTV

Q.1 What is IPTV?

IPTV is Internet Protocol Television and delivery of television programmes using internet protocol technology on broadband telecom fixed access network.

Q.2 What is the difference between IPTV and Internet TV?

IPTV (Internet Protocol Television) and Internet TV are similar in that they both deliver television content over the internet, but they have some key differences:
IPTV typically refers to a closed, proprietary system where television content is delivered over a managed network infrastructure. It often involves dedicated servers and set-top boxes provided by a specific IPTV service provider.
Internet TV, on the other hand, encompasses a broader range of services that deliver television content over the public internet. This can include streaming services like Netflix, Hulu, or YouTube, which are accessible through various devices such as smart TVs, computers, smart phones, and streaming media players.

Q.3 What are the advantages of IPTV?

IPTV (Internet Protocol Television) offers several advantages:

  • Wide Range of Content
  • Interactive Features
  • Quality and Reliability
  • Personalization
  • Value-added Services
Overall, IPTV offers a convenient and feature-rich television viewing experience with a wide range of content options, high-quality video, and personalized features, making it a popular choice for many consumers.

Q.4 How to apply for IPTV Licence?

Interested company registered with SECP having paid up capital of Rs. 3 million, Fixed local loop licence from PTA, may apply on prescribed application form along with required documents available on PEMRA website or given hyperlink for required documents.

Q.5 What is the licensing procedure?

IPTV licences are awarded through bidding.

Q.6 Is there any application processing fee?

Yes, Rs.50, 000/- for each application.

Q.7 How many Categories and Zones/ Sub Zones?

Divided in 3 Categories, 16 Zones and many sub zones, Please see details on the IPTV licencing page of the PEMRA website.

Q.8 What is fee for IPTV licences?

Please see details on the IPTV licencing page of the PEMRA website.

Q.9 Are there any DO's and DONT's for IPTV licensees?

Yes, PEMRA licensees are bound to comply with the Code of Conduct, PEMRA Ordinance, Rules and Regulations.

Q.10 Whom do I contact in case a complaint?

Firstly, there are Regional Directors in all provinces and Islamabad. Secondly, there are Councils of Complaints in all provinces including Islamabad. These are the two forums where complaints should normally be lodged. However, in case ofr' a serious complaint, D.G. (Operations) may be contacted on 051-9107145 and call center number 0800-73672.

Q.13 Where do I go for help?

Please call on +92-51-9107117.